Project Lead

Role:  Project Lead Location: Gurgaon Full/ Part-time: Full Time About Carrier  Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.  About the role:  Established professional in Manufacturing Operations. Completes quality and process improvement activities, analyzes scheduling and sequencing of work. Role Responsibilities: Manage end-to-end project and service delivery, ensuring activities are completed within agreed timelines, quality standards, and customer commitments. Lead and manage Project Engineers, Field Engineers, contractors, and service partners, ensuring proper planning, resource allocation, execution, and closure. Prepare and review daily, weekly, and monthly MIS reports and dashboards covering project progress, service performance, SLA compliance, open issues, and pending actions. Coordinate with customers, internal teams, vendors, and other stakeholders to resolve operational issues, manage escalations, and ensure timely action closure. Monitor key performance indicators, identify delays, recurring issues, risks, and service gaps, and drive corrective actions and continuous improvement. Role Purpose: Own overall project execution and service delivery performance across assigned customers and sites. Ensure effective planning and control of installation, commissioning, maintenance, breakdown, and other field-service activities. Provide management with accurate MIS, meaningful data analysis, operational insights, and exception reporting for effective decision-making. Build a high-performing team through clear ownership, regular reviews, coaching, prioritization, and performance monitoring. Maintain strong customer satisfaction and operational governance through proactive communication, issue resolution, and consistent service delivery. Minimum Requirements: B.Tech/B.E./Diploma in Electrical, Electrical & Electronics, Electronics & Communication, Instrumentation, or a related engineering discipline. 6–8 years of relevant experience (Diploma 10Years) in project execution, service delivery, field operations, electrical/IoT systems, or multi-site operations. Strong hands-on knowledge of Microsoft Excel and MIS reporting, including Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS/COUNTIFS, charts, dashboards, and data analysis.