Production Support Analyst

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description In this role the person will be responsible for ensuring success of business-critical application operations by supporting the day-to-day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Tech operations analysts working in technologies. The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes. Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in distributed systems to ensure quick restoration of service degradation and hence minimal business impact. Role Summary We are looking for a Production Support Analyst to support and maintain business-critical applications. The role involves monitoring applications, handling production incidents, troubleshooting issues, supporting batch processes, and ensuring smooth day-to-day operations. The ideal candidate should have a strong technical foundation, excellent problem-solving skills, and the ability to work in a fast-paced production environment. Key Responsibilities Provide end-to-end production support for business applications. Monitor daily batch jobs and ensure successful completion. Investigate and resolve application and system issues within defined SLAs. Handle P1/P2 incidents and drive timely resolution. Perform root cause analysis and implement preventive measures.