Overnight Infrastructure Operations Associate – Azure, VMware & Grafana Monitoring

Job Summary Synechron is seeking an Overnight Associate, Infrastructure & Operations to provide overnight monitoring and first-level technical support for a 24x7 hybrid IT environment. The role will monitor and support Citrix Cloud, Azure, Azure Virtual Desktop (AVD), Windows infrastructure, VMware, MFT/FTP, Grafana, and Azure Monitor. The position will respond to alerts and incidents, perform routine health checks, follow established runbooks and standard operating procedures, and ensure effective handover to the day-shift team. The role will contribute to business continuity, platform availability, operational stability, timely incident response, accurate documentation, and reliable service delivery across the hybrid IT environment. Software Requirements Required Software Skills Microsoft Azure: 2–3 years of experience administering and supporting Azure resources, including virtual machines, networking, identity and access, storage, monitoring, and operational troubleshooting. Windows Infrastructure: 2–3 years of experience administering and supporting Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security, and troubleshooting. VMware: 2–3 years of experience supporting and administering virtualized infrastructure, including virtual machines, resource utilization, capacity, performance, and availability. Citrix Cloud: Experience monitoring and providing first-level operational support for Citrix Cloud services. Azure Virtual Desktop (AVD): Experience monitoring and supporting AVD environments and related user-access issues. MFT/FTP: Experience monitoring managed file transfer and file transfer services, including basic troubleshooting of transfer failures. Grafana: 1–2 years of experience managing dashboards, alerts, logs, and performance monitoring. Azure Monitor: 1–2 years of experience using monitoring, alerting, logging, and performance-analysis capabilities. Ticketing and incident documentation: Ability to maintain accurate ticket records, incident updates, resolution details, and shift-handover information. Runbooks and SOPs: Ability to follow established operational procedures and execute documented troubleshooting steps. Preferred Software Skills Linux: Basic knowledge of Linux administration and troubleshooting. PowerShell: Basic knowledge of PowerShell scripting and administrative automation. DevOps tools: Basic knowledge of DevOps tools and operational practices. Automation tools: Ability to identify opportunities to automate repetitive administrative tasks and improve monitoring and alerting. Documentation tools: Experience maintaining technical documentation, operational procedures, and knowledge articles. Version and Experience Guidance Specific software versions are not mandated in the requirements. Candidates should have experience with current, production-supported versions of Azure, Windows Server, VMware, Citrix Cloud, AVD, Grafana, Azure Monitor, and related tools.