Manager, Technical Writing

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network. What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. Key Responsibilities Operational Leadership Define and drive the Technical Publications operations aligned with the organization’s objectives, and PLC requirements. Establish, maintain, and support documentation process, including:PLC documents exit criteria Standards for authoring, review, approval, and publishing Alignment with KLA Technical Publications Style Guide and information models Represent Technical Publications in LKS Governance Councils, NPI forums, and leadership reviews. Drive cross‑division alignment to ensure consistent documentation practices and reuse. People Leadership Lead, coach, and develop Technical Publications Leads. Own talent strategy: hiring, succession planning, capability development, and role clarity across Tech Pubs teams. Establish clear goals, KPIs, and performance expectations aligned with business priorities. Build and sustain a culture of quality, accountability, continuous improvement, and customer focus. Delivery, Quality & PLC Execution Ensure on‑time and high‑quality documentation delivery for:New Product Introduction (NPI) Sustaining engineering Services, Customer manuals, and Software upgrade procedures Enforce adherence to PLC documentation requirements and phase‑exit criteria. Ensure documentation is audit‑ready, accurate, and compliant with safety, regulatory, and corporate quality standards. Operational Excellence & Metrics Define and track Tech Pubs operational metrics, such as:On‑time delivery vs PLC milestones Quality and rework trends Content reuse efficiency Provide regular status and risk reporting to senior leadership. Minimum Qualifications Bachelor’s/master’s degree in engineering /physics/mathematics. 10+ years of experience in Technical Publications / Product Documentation in complex engineering environments. 2+ years of people leadership experience, including managing large global teams. Hands‑on experience with CCMS, DITA, information modeling, and content reuse strategies.