Manager, Global Retirement Delivery & TR Administration Excellence

Job Description Summary: Primary Location: Taguig, Philippines Secondary Locations: Bangkok, Thailand & Gurugram, India Role Type: Individual Contributor This cross-functional role supports Global Retirement Delivery with a significant focus on Total Rewards Administration Excellence across the broader benefits portfolio. The role is responsible for accurate and compliant administration, delivery quality, governance, vendor performance and continuous improvement. The successful candidate will work closely with Total Rewards teams, Operating Units, Payroll, HR Technology, Procurement, HR, Employee Relations, Communications and external providers. What You’ll Do for Us: Partner across Global Retirement Delivery and Total Rewards Administration to ensure consistent, accurate and timely benefits delivery. Support administration across the broader benefits portfolio, with primary responsibility and subject-matter focus on global retirement programs. Ensure benefits and retirement processes meet plan requirements, customer needs, applicable legislation and internal standards. Act as an escalation point for complex retirement delivery issues and support the resolution of broader benefits administration issues. Define and maintain practical service standards, procedures, controls and documentation that support consistent delivery across regions. Perform quality reviews, process assessments and testing to confirm that processes, system changes and controls operate as intended. Identify delivery risks and recurring issues, conduct root-cause analysis and coordinate corrective actions. Drive improvements that simplify processes, strengthen controls and enhance employee and stakeholder experience. Support retirement governance activities, audits, recurring processes, plan communications and implementation of program changes. Participate in provider governance, service reviews, contract renewals and information sessions. Maintain clear ownership and accountability across processes through governance and RACI frameworks. Provide data-driven insights and recommendations to Total Rewards and delivery leadership. Qualifications & Requirements: Bachelor's degree or equivalent experience 5+ years of experience in Total Rewards, benefits or retirement operations, implementation, governance or service delivery. Strong knowledge of benefits administration, with solid knowledge of retirement plan principles and practices. Understanding of plan provisions, operational controls and relevant legal and regulatory requirements. Experience in quality assurance, testing, process improvement, vendor governance and service-performance management. Strong analytical, problem-solving, communication and stakeholder-management skills, with close attention to detail. Proficiency in Microsoft Excel and other data-analysis or reporting tools. Ability to work effectively across functions, regions and external providers in a fast-paced global environment.