Manager, CRM Platforms & Salesforce Delivery

Job Description As Manager, CRM Platforms & Salesforce Delivery within the Agilent IT Team, you will lead delivery, operations, DevOps, and innovation across Agilent’s CRM technology landscape, with Salesforce as the primary platform. This role manages a team of CRM resources and partners with Sales, Service, Marketing, Operations, and IT stakeholders to deliver scalable CRM solutions that improve customer engagement, productivity, and business growth. Job Description The Manager, CRM Platforms & Salesforce Delivery will lead CRM platform implementation, operations, DevOps, and team development while ensuring Salesforce and related CRM solutions align with Agilent’s commercial strategy and business priorities. Lead, coach, and develop a team of CRM developers, administrators, analysts, and support resources. Manage Salesforce implementation, enhancement, support, and DevOps delivery across Sales, Service, Marketing, Partner, and Customer Experience processes. Partner with business stakeholders to translate GTM and CRM priorities into scalable Salesforce solutions and delivery roadmaps. Oversee project planning, resource prioritization, risk management, delivery tracking, and executive stakeholder communication. Provide hands-on technical guidance for Salesforce configuration, development, integration, data model design, security, automation, and release management. Ensure solutions follow Salesforce best practices, enterprise architecture standards, security requirements, and Agilent IT governance. Manage Salesforce DevOps practices, including source control, CI/CD, environment strategy, testing, deployment governance, and production readiness. Drive continuous improvement in platform stability, delivery quality, backlog management, incident resolution, documentation, and support processes. Evaluate Salesforce platform innovations, including AI capabilities, and contribute to CRM roadmap planning that supports commercial growth and user productivity. Build strong relationships with business leaders, product owners, architects, vendors, and global delivery partners. Qualifications Qualifications: Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Technology, or related field; advanced degree preferred. 10+ years of enterprise application delivery experience, including 6+ years in Salesforce implementation, development, administration, integration, and production support. 4+ years of people management experience, including coaching, performance development, resource planning, and leading teams with mixed skill levels. Strong hands-on Salesforce expertise across Sales Cloud, Service Cloud, Experience Cloud/PRM, Data Cloud, Marketing integrations, Apex, Lightning Web Components, Flow, SOQL/SOSL, security, sharing, data model, and automation.