Learning Management System (LMS) Administrator

Who we are We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way. Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit. Why Worldwide We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us! *SUMMARY:* *The Senior Learning Management System (LMS) Administrator is responsible for assisting Worldwide Clinical Trials Departments and LMS Support Team in all the aspects of LMS administration and maintenance as directed by the Associate Director of Learning Management Systems. The Senior LMS Administrator is responsible for creating course workflows and maintaining training assignments in Worldwide’s Learning Management System (LMS), providing ongoing support to the user base, and resolving LMS related requests and issues in a timely manner.* *RESPONSIBILITIES:* _Tasks may include but are not limited to:_ Proficient in the maintenance of the global Learning Management System (LMS) Create learning-related activities (e.g., training modules, classes, courses, learning matrices, etc.) within the LMS for SOPs, work instructions, Job Specific, and Study Related training. Resolves LMS related queries from the end user community Maintains the LMS support center, including appropriate documentation, interacting with Worldwide Clinical Trial’s IT department, and the software vendor to resolve issues in a timely manner, minimizing system downtime Creates and maintains system guidelines and FAQs to ensure consistent operation by end users Provide support with the retrieval of training records, plans and related documents during audits and inspection. Provide responses to audit and inspection training related findings. Manage user accounts in the LMS Assist with developing standards, processes, procedures, guidelines, and quality checks to maintain system configurations, architecture, and role-based security with consistency across activities Resolve specific training problems and provides consultation on effective solutions