Key Account Leader- Customer Service Support

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.Job Purpose  The Key Account Leader is responsible for troubleshooting, repairing, maintaining, and improving the performance and availability of LINAC systems and associated supporting equipment. The role requires strong technical expertise, independent problem-solving, and end-to-end ownership to ensure safe and timely equipment restoration, minimize downtime, achieve service KPIs, and deliver high customer satisfaction in accordance with Siemens Healthineers service procedures, quality standards, and applicable safety and regulatory requirements.  Key Responsibilities  Independently troubleshoot, diagnose, and repair complex electrical, electronic, mechanical, and system-level failures in LINAC and associated radiotherapy equipment.  Perform Periodic and proactive maintenance, installations, upgrades, and system performance checks in accordance with approved Siemens Healthineers procedures.  Analyze system logs, fault codes, diagnostic data, and technical documentation to identify root causes and implement effective solutions.  Manage critical equipment breakdowns, prioritize service requests based on clinical urgency, and coordinate with technical support and cross-functional teams for timely resolution.  Drive key service KPIs, including First Visit Fix Rate (FVFR), Mean Time to Repair (MTTR), equipment uptime, and preventive maintenance completion.  Minimize repeat failures through effective root cause analysis, corrective actions, and proactive maintenance.  Build strong customer relationships through timely communication, professional service delivery, and effective management of customer expectations.  Ensure compliance with company procedures, radiation and electrical safety requirements, quality standards, and applicable regulatory guidelines.  Coordinate spare-parts requirements with logistics and planning teams to minimize equipment downtime and ensure effective resource utilization.  Maintain accurate service reports, equipment history, and other required documentation in designated service systems.  Provide technical guidance to junior engineers and contribute to knowledge sharing, technical training, and continuous service improvement.  Qualifications and Experience  Bachelor’s degree inElectronics, Electronics and Instrumentation, Biomedical, Electrical ,Instrumentation, or a related engineering discipline.  Typically, 8+ years of relevant field service experience, preferably in LINAC or radiotherapy equipment servicing.