Jewellery Operation Executive

Title: Jewellery Operations Executive

Reporting: Operations Manager, Jewellery

Location: Mumbai, India

Work Mode: Onsite / Hybrid

Experience: 3+ years

ABOUT THE ROLE

We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a strong process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery.

Your north star: driving precise, timely, and scalable order execution across the entire lifecycle.

KEY RESPONSIBILITIES

1. Quotation & Pre-Sales Execution

• Calculate and share accurate customer quotations within defined TATs

• Ensure speed and responsiveness, as this directly impacts conversion rates

2. Order Creation & CAD Management

• Raise CAD requests and purchase orders with manufacturers

• Review and approve CAD files, ensuring alignment with customer requirements before production

• Identify and flag discrepancies or potential issues early to avoid rework

• Organise and maintain all CAD files systematically for easy access and traceability

• Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays

3. Order Tracking & Coordination

• Manage end-to-end order timelines, from confirmation to delivery

• Coordinate closely with manufacturers, QC teams, and logistics partners

• Follow up on key production milestones to ensure timelines are met

4. Exception Handling & Problem Solving

• Manage remakes, repairs, resizing, and order modifications

• Handle customer escalations with a solution-oriented approach

• Resolve issues proactively to minimise delays and impact

5. Systems & Data Accuracy

• Maintain accurate, real-time updates across all systems and trackers

• Ensure complete visibility of order status at every stage

6. Process Improvement

• Identify gaps, inefficiencies, and recurring issues

• Suggest and implement process improvements to drive scalability and efficiency

WHAT WE’RE LOOKING FOR

• 3+ years of experience in operations, preferably in a high-volume or fast-paced environment

• Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease

• Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions

• Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics

• Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments

• Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome.

• Strong interest in jewellery and the luxury goods industry