IT Security Analyst

This is a technical role requiring prior experience in identity platforms and enterprise IAM processes. Work Location: Pune or Chennai (preferred). Shift Timings: 24x7 (rotation shifts) Key Responsibilities: · Respond to and resolve IAM incidents and service tickets within defined SLAs, following established processes and procedures. · Perform day-to-day tasks across IAM platforms such as Active Directory, Azure AD. · Troubleshoot issues related to SSO, MFA, Active Directory and Entra ID · Monitor security alerts and events from SIEM, EDR, IT infra monitoring tools and other security tools. · Process and troubleshoot user onboarding, offboarding, provisioning, de-provisioning, and access modification requests across enterprise systems, ensuring RBAC and least-privilege principles are followed. · Work closely with IT support teams and application owners to investigate access issues and enforce policy. · Correlate events across multiple security tools to establish initial context. Identify false positives and distinguish them from potential security incidents. · Perform basic investigation using logs, IP addresses, domains, URLs, hashes and user/account information. Investigate indicators such as: Suspicious logins, Phishing attempts etc. and take defined actions · Maintain accurate ticket documentation, ensure appropriate ticket updates and maintain SLAs. · Participate in shift handovers and maintain clear operational communication. · Escalate complex issues to Level 2/3 engineers in a timely manner Skills and Qualifications: Work Experience: Minimum 3 years of hand-on experience in IT security. Education: Bachelor’s degree in computer science or a related field. Required Skills: o Experience with IAM solutions such as Microsoft Azure AD, Authentication and MFA o Prior experience with both on-premises and cloud (Azure) environments o Understanding of SIEM concepts and security event analysis o Understanding of user lifecycle management, access control models, and directory services o Working knowledge of ITIL practices and experience with ServiceNow. Good to Have Skills: o Basic knowledge of EDR/XDR platforms such as CrowdStrike, Microsoft Defender, etc. o Experience with one or more SIEM platforms such as Microsoft Sentinel o Basic scripting/automation knowledge, preferably PowerShell or Python o Understanding of access certification and Segregation of Duties (SoD) Soft Skills: o Strong communication skills – Clearly communicate with team members, users, and other technical teams, both verbally and in writing. o Analytical & troubleshooting mindset – Ability to understand problems, ask the right questions, identify root causes, and follow structured troubleshooting steps. o Customer service orientation – Ability to handle user issues professionally and provide a positive support experience. o Time & priority management – Ability to manage multiple requests while meeting defined SLAs and prioritizing security-critical issues.