Implementation Specialist, Forms

Weave is the all-in-one customer communication and engagement platform for small businesses.

The Weave Onboarding teams are dedicated to a white-glove client experience that allows our customer base to feel valued and heard throughout the software implementation process. Our Onboarders develop a specialized skill set that promotes high levels of customer satisfaction, best troubleshooting practices, and increased potential for small business advancements. Our teams provide direct attention to technical and relational details through a collaborative approach that is fun, nerdish, and emphasizes our positive relationship with the customer every step of the way!

At the core of Weave's growth are our people. We are passionate about providing an amazing workplace for accomplished people who demonstrate our core values: Stay Hungry, Care More, Think Creatively, Do the Right Thing, and the Customer is Everything.

The role of an Implementation Specialist is to build digital forms within the Weave software for our customers. They will be responsible for taking forms that are uploaded to Weave by an office and digitize them into Weave digital forms. This will need to be done with precision and a heavy emphasis on attention to detail. They will be held to a standard SLA and expected to complete work on a timely basis and efficiently. A positive experience during the digitization process is critical to a customer’s long-term success and Weave is committed to finding the right people to make that happen.

This position is responsible for creating:

- This position will be REMOTE in India

- Reports to: Manager, Implementation Form

What You Will Own

The duties and responsibilities of the role.

- Complete ownership of Digital Forms account cases

- Manage a portfolio of projects and tasks on Salesforce

- Coordinate with adjacent teams on all tasks related to onboarding.

- Communicate clearly with your direct manager and other team members.

- Provide a smooth customer experience.

- Triage, troubleshoot and prioritize issues as they arise during implementation.

- Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.

WHAT YOU WILL NEED TO ACCOMPLISH THE JOB:

The minimum qualifications for the role: education, experience, certifications, skills.

- Basic familiarity with software & computers

- Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation)

- Bachelor’s degree

- 1 year of data entry experience

- Critical thinking and advanced problem-solving skills

- Ability to work in a fast-paced, KPI-driven environment

- Ability to prioritize and manage a pipeline of projects

- Ability to function independently and in a team environment

- Fluency in English speaking/reading/writing.

WHAT WILL MAKE US LOVE YOU:

Preferred qualifications - including personality traits and soft skills.

- Strong technical aptitude.