HR Service Delivery Associate

Skill required: Case Management - Workday Talent Management Designation: HR Service Delivery Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • The Time & Attendance Analyst will be responsible for managing employee time records, attendance tracking, timesheet validation, exception management, and payroll input accuracy. The role involves coordinating with HR, payroll, employees, and business stakeholders to ensure timely and accurate processing of attendance and working-hour data in accordance with company policies and applicable compliance requirements. • Monitor and validate employee attendance, timesheets, working hours, overtime, shift schedules, and leave records. • Review attendance exceptions, missed punches, duplicate entries, late arrivals, early departures, and unauthorized absences. • Investigate discrepancies in time records and coordinate with employees, managers, HR, and payroll teams for resolution. • Ensure accurate and timely submission of time and attendance data for payroll processing. • Process attendance corrections and adjustments in accordance with established policies and approval workflows. • Track overtime, shift allowances, leave balances, and other time-related exceptions, as applicable. • Maintain accurate records, supporting documentation, and audit trails for attendance adjustments. What are we looking for? • Monitor service-level agreements (SLAs), turnaround times, productivity, and quality metrics. • Prepare daily, weekly, and monthly reports on attendance exceptions, pending cases, and process performance. • Identify recurring errors and recommend process improvements to enhance accuracy and operational efficiency. • Good understanding of Time & Attendance, workforce management, and HR operations processes. • Knowledge of timesheet validation, attendance exceptions, overtime, shift management, and leave administration. • Experience working with HRIS, timekeeping, workforce management, or payroll systems. • Proficiency in MS Excel, including data validation, lookups, pivot tables, and reconciliation. Roles and Responsibilities: • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.