HR Operations Partner(tickets, performance, labour laws, workforce transformation)

Basic Function The HR Operations Partner serves as a trusted operational and advisory partner to People Managers, HR Business Partners, HR Operations Specialists and Centers of Excellence, providing practical HR guidance and ensuring consistent and effective delivery of HR services. The role combines broad HR generalist capability with a strong understanding of end-to-end employee lifecycle processes. It supports People Managers in navigating HR policies, processes, systems and employee matters, while coordinating across the HR organization to ensure issues are addressed through the appropriate channels. As a senior individual contributor, the HR Operations Partner is expected to independently manage complex manager queries and escalations, exercise sound judgement, identify operational and compliance risks, and drive matters through to resolution. The role will also contribute to strengthening manager capability, improving HR processes and supporting the continued evolution of the HR operating model. The role requires good knowledge of India employment and statutory requirements and an ability to translate regulatory and policy requirements into practical HR Operations execution. Essential Duties and responsibilities People Manager Partnership & Advisory ·       Act as a trusted HR Operations partner to People Managers, providing practical guidance on HR policies, processes, systems and employee lifecycle matters. ·       Own and manage HR cases raised by People Managers, including complex queries and escalations on HR Policies and Process (hire to retire), driving cases through to resolution and engaging HR Business Partners, Employee Relations, Legal or COEs where specialist support is required. ·       Strengthen manager capability through proactive guidance, coaching and practical tools that enable managers to navigate HR processes more effectively. ·       Guide performance management processes ensuring alignment with organizational goals. HR Generalist & HR Business Partner Support ·       Apply broad HR generalist knowledge when supporting managers and HR colleagues across a range of employee and organizational matters. Partner closely with HR Business Partners, COEs in the operational execution of key people priorities and annual HR programs, including promotion and year-end cycles, organizational changes, workforce movements/transformation, talent processes and manager communications. ·       Work across HR Operations, HR Business Partners, Employee Relations, Payroll, Compensation & Benefits, Talent, Mobility, Legal and other Centers of Excellence to coordinate effective solutions. End-to-End Employee Lifecycle ·       Possess a strong working knowledge of end-to-end hire-to-retire processes and the interdependence between HR Operations, HR Business Partners, Centers of Excellence, Payroll and HR systems.