Financial Crimes Quality Assurance (QA) Analyst I

We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Phoenix, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. About the Role: The Financial Crimes Quality Assurance (QA) Analyst I is responsible for executing the quality assurance program focused on Second Line of Defense (2LoD) Financial Crimes activities, including oversight, review, challenge, and governance functions across BSA/AML, Sanctions, and Fraud. This role ensures that 2LoD processes—such as alert oversight, customer risk rating governance, policy interpretation, and escalation decisions—are performed with consistency, accuracy, and in alignment with regulatory expectations and internal standards. The Analyst I will assess the effectiveness of 2LoD outputs, provide credible challenge within Compliance, and deliver insights to strengthen oversight and risk management practices. What You Will Do: QA Review Execution Perform detailed QA reviews of 2LoD casework, memos, and decisions to evaluate: Accuracy and completeness Appropriateness of risk-based judgments Alignment with internal standards and regulatory expectations Evaluate the quality of 2LoD oversight, including whether issues are appropriately identified, escalated, and resolved Identify inconsistencies in decision-making and gaps in challenge or governance Thematic & Horizontal Reviews Conduct horizontal reviews across 2LoD outputs to identify: Systemic weaknesses in oversight practices Trends in ineffective challenge or missed escalation opportunities Inconsistencies in policy interpretation Develop insights into emerging risks and control blind spots within 2LoD Issue Management & Reporting Document QA findings with clear articulation of: Gaps in 2LoD oversight, challenge, or governance Root cause and impact on risk management effectiveness Assign severity ratings based on risk exposure and regulatory implications Track and validate remediation of identified issues within Compliance Stakeholder Engagement & Credible Challenge Provide independent challenge within the 2LoD function, ensuring high standards of oversight and accountability