Finance Systems Support Manager

D365 Finance & Operations Functional Consultant Role Description Role Purpose: Provide hands-on D365 Finance & Operations functional support and delivery capability, helping the D365 Functional Lead maintain a stable, controlled and continuously improving global finance platform. 1. Role Overview Role Title D365 Finance & Operations Functional Consultant Employment Type Permanent, full-time employee of FNZ Technology (India) Private Limited Reports To Finance Systems Functional Lead - Finance & Operations Team / Pillar FNZ Finance Systems - D365 Finance & Operations Location India - preferred Gurugram Working Pattern India-based role with regular UK/EU hours overlap for global collaboration Travel Occasional domestic or international travel may be required 2. Purpose and Context FNZ has deployed Microsoft Dynamics 365 Finance & Operations as a core global finance platform. Following global go-live, the Finance Systems team is strengthening permanent in-house capability to stabilise the platform, support Finance operations, deliver controlled improvements and prepare for future modules and entity deployments. This is a hands-on functional role reporting to the Finance Systems Functional Lead - Finance & Operations. The role holder will configure and support D365, investigate issues, translate Finance requirements into workable solutions, produce documentation and test evidence, and contribute to controlled releases and continuous improvement. The position requires practical D365 Finance experience. It is not a coordination-only or general business analyst role. The successful candidate must be comfortable working directly in the application, partnering with Finance users and technical teams, and taking assigned work through to a documented and supportable outcome. 3. Key Responsibilities D365 Functional Support and Configuration ·        Provide hands-on functional support across General Ledger, Accounts Payable, Accounts Receivable, Cash and Bank, Fixed Assets, Expense Management, Project Accounting and Financial Reporting. ·        Configure approved changes in D365 under the direction and design authority of the D365 Functional Lead. ·        Analyse business requirements, current processes and system behaviour; document solution options, functional requirements and acceptance criteria. ·        Maintain accurate configuration, process and support documentation so that knowledge is retained within FNZ. Incident, Close and Operational Support ·        Investigate functional incidents and service requests, reproduce issues, identify root causes and coordinate resolution with Finance users, technical teams and vendors. ·        Support month-end and year-end close activities, reconciliations and business-critical finance processing, including agreed out-of-hours support where required. ·        Distinguish defects, data issues, training needs and enhancement requests, ensuring each is progressed through the appropriate support or change process.