Engagement Manager, Eightfold

Job Description: The Engagement Manager, Eightfold is responsible for leading successful client engagements across The Groove’s growing Eightfold practice. This role serves as a primary point of contact for clients and is accountable for overall project delivery, including scope, timeline, budget, resources, risks, quality, and client satisfaction. The Engagement Manager works closely with Eightfold consultants, technical resources, client stakeholders, and The Groove leadership to ensure projects are well planned, effectively governed, and delivered in alignment with client objectives. KEY RESPONSIBILITIES Lead Eightfold implementation and consulting engagements from project initiation through deployment and stabilization. Serve as the primary day-to-day client contact and build strong, trusted relationships with client stakeholders and project leadership. Own overall project delivery, including scope, schedule, budget, resource planning, risks, issues, dependencies, and quality. Develop and maintain project plans, status reports, governance materials, RAID logs, financial tracking, and other project documentation. Facilitate project kickoff meetings, status meetings, steering committee discussions, and other client governance activities. Partner with functional and technical team members to establish project priorities, coordinate activities, and ensure successful execution. Manage project scope and identify potential changes early, partnering with leadership and clients to address change requests appropriately. Monitor engagement financials, including project budget, forecast, utilization, and overall delivery health. Identify project risks and issues, develop mitigation strategies, and escalate concerns proactively when needed. Ensure project milestones, deliverables, and client commitments are clearly defined, tracked, and achieved. Support clients through key project decisions, organizational dependencies, testing, deployment readiness, and change management activities. Coordinate across Eightfold, Workday, integration, data, reporting, and other project teams as needed to support successful delivery. Manage client expectations and communicate project status, risks, decisions, and recommendations clearly and professionally. Provide leadership and guidance to project team members and help create a collaborative, accountable, and high-performing team environment. Partner with sales and practice leadership during project transitions, scoping discussions, and expansion opportunities. Identify opportunities to improve client outcomes, strengthen delivery processes, and expand The Groove’s relationship with existing clients. Contribute to the development of Eightfold delivery methodologies, templates, tools, and reusable practice assets. Represent The Groove professionally and model our values in all client and team interactions. REQUIRED QUALIFICATIONS