Director, Accounting

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. Why Join Us We are seeking an experienced and strategic Director of Accounting to lead and oversee global accounting operations across India and the United States. This role will be instrumental in ensuring financial integrity, strengthening global accounting governance, and building scalable processes that support the company’s continued growth across geographies. The ideal candidate brings deep expertise in US GAAP, technical accounting standards, including ASC 606, and extensive experience managing multi-entity accounting operations within US-based SaaS or software businesses. Combining strategic financial oversight with strong hands-on execution, this individual will drive end-to-end financial close, reporting, compliance, audit readiness, and process optimization across both regions. The role requires a strong understanding of the accounting and regulatory requirements in India and the US, along with the ability to collaborate effectively with global stakeholders, external advisors, and executive leadership to establish consistent accounting practices, enhance operational efficiency, and support informed business decisions. What You’ll Be Doing Lead Global Accounting Operations: Oversee accounting operations across India and the US, ensuring accurate financial records, consistent practices, and regulatory compliance. Own Financial Close and Reporting: Drive monthly, quarterly, and annual close processes, including journal entries, reconciliations, general ledger management, consolidation, and financial statement preparation. Provide Technical Accounting Expertise: Apply US GAAP, including ASC 606, to complex accounting transactions and ensure accurate revenue recognition and reporting. Strengthen Financial Governance: Maintain robust internal controls, accounting policies, and audit readiness across global entities.