Digital Marketing Lead Analyst - C13 - MUMBAI

The Digital Marketing Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities: Ensure all campaigns are executed within the business framework and that any identified issues are managed across functions/lines of business and closed on time. Support the exploration and development of marketing enhancements in support of our overall strategies Oversee overall campaign planning and execution from a strategic perspective. Define and present go-to-market strategy for new journey enhancements and features, partnering with digital usage and creative teams Develop Journey marketing processes to optimize engagement model between Digital Marketing and Journey teams Review marketing strategies, plans and creative with Journey leads at critical phases of process Socialize Journey enhancement roadmaps and supporting customer research Support digital usage teams in delivering against key Scorecard metrics, including Mobile Usage, Digital Usage and Digital Enrollment Monitor and report on digital customer experience issues that impact marketing and create action plan in partnership with Journey Owners to resolve. Proactive in identifying customer experience pain points and opportunities. Recommend innovative and creative ways for how marketing can drive adoption of new Mobile App functionality. Partner with Mobile/Digital Container team to build out marketing infrastructure and capabilities to drive improved marketing performance Ensure that projects are effectively planned, managed and monitored Partner closely across the organization with cross functional teams including journeys, products, channels, operations, decision management, marketing information management, legal, privacy, control, compliance, etc. Present Journey enhancement updates, roadmaps and marketing recommendations to Senior Marketing leadership