Custom Upgrade Engineer

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.  You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Custom Upgrade Engineer is responsible for driving world-class fulfilment of Custom upgrade requests to secure internal and external customer satisfaction. This is done through cross-functional collaborations with internal stakeholders and functions e.g., Global supply chain, manufacturing sites, Global Services and Custom Engineering as well as through strong collaboration with external functions e.g., Original Equipment Manufacturers and other Suppliers. Custom Upgrade Team (CUpgr) supports internal and external customers with customized upgrades of already existing systems. The Custom Upgrade Engineer handles, supports and oversees the whole chain from request to final installation.         This position reports to the Sr Manager, Global Services Custom Products and Repair Center Operations and is part of the Custom Upgrades Team located in Pune, India and will be an on-site role.  At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you will do: Handle custom upgrade requests from initial review through delivery and installation support. Coordinate with internal stakeholders, suppliers, and technical experts to define feasible and compliant solutions. Prepare quotations and communicate progress, lead times, costs, and technical information to requestors. Create and maintain technical documentation and work instructions for upgrade execution. Support quality checks, issue resolution, customer complaints, and continuous improvement activities. Who you are: Relevant technical degree or equivalent work experience. Experience from engineering, service, manufacturing, supply chain, or a similar technical environment. Experience managing customer requests, technical documentation, and/or project coordination.