Content Analyst

Content Analyst - APAC Real-Time Reference Data Role Overview This Role is for Content Analyst to support the day-to-day management of APAC Real-Time Reference Data, with a focus on Fixed Income markets across Australia, Singapore, Philippines, Fiji, and other APAC regions. This role is ideal for an individual with a foundational understanding of financial markets who is eager to develop deeper product, market, and operational expertise. The successful candidate will work closely with analysts, Team Leads, and cross-functional teams to ensure high data quality, support client requirements, and contribute to process improvement and automation initiatives. Key Responsibilities Support daily operations related to APAC Real-Time Reference Data. Monitor assigned workflows, queues, and service requests to ensure timely and accurate completion. Maintain high standards of productivity, accuracy, timeliness, and data quality. Investigate data issues, customer queries, and operational incidents, escalating where appropriate. Collaborate with internal stakeholders and support teams to resolve data-related queries. Assist with root cause analysis and identification of recurring issues and trends. Contribute to process simplification, standardization, and continuous improvement initiatives. Create and maintain process documentation, procedures, and training materials. Prepare operational reports, dashboards, and management information. Support automation, AI, and digital transformation initiatives. Build knowledge of Fixed Income, Foreign Exchange, and reference data workflows. Take ownership of assigned activities and deliver within agreed timelines. Essential Skills & Knowledge Basic to good understanding of Fixed Income markets. Strong analytical, problem-solving, and investigative skills. Excellent attention to detail and commitment to data quality. Strong written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Proficiency in: Microsoft ExcelPowerPointOutlookWord Strong teamwork, accountability, and learning agility. Flexibility to work in a shift-based environment, including night shifts if required. Desirable Skills Knowledge of Reference Data, Market Data, or Financial Instruments. Exposure to Power BI, Power Automate, Power Apps, Python, SQL, or similar automation and reporting tools. Experience using AI tools, Copilot, Generative AI, or AI-assisted solutions to enhance productivity and process efficiency. Basic Python skills for data analysis, automation, or reporting. Experience with operational queues, service requests, incident management, or customer support environments. Interest in process improvement, automation, and digital transformation. Behavioral Competencies The ideal candidate demonstrates: Learning Agility – Quickly learns new products, processes, and systems. Ownership – Takes responsibility and follows through on commitments.