Consumer Experience Research Lead (Digital)

Job Title Consumer Experience Research Lead (Digital) Job Description Job Title: Consumer Experience Research Lead (Digital) Philips Grooming & Beauty develops innovative consumer products and experiences across Shaving, OneBlade, Grooming and Beauty, including electric shavers, trimmers and Lumea IPL hair-removal devices. Digital applications, connected experiences and AI are becoming increasingly important in our product propositions. As Consumer Experience Research Lead – Digital, you will build and lead our growing Digital Consumer Research team in Bangalore, supporting research across Grooming & Beauty's digital and connected propositions. We are looking for a consumer-obsessed research leader with strong experience in consumer-product development, Digital/UX research and people leadership. You understand consumer needs, behaviours and experiences and know how to translate evidence-based insights into meaningful product innovations. You will lead and develop a team of researchers, shape the Digital Consumer Research strategy and roadmap, establish clear research priorities and act as a trusted partner to senior stakeholders across R&D, Product Management, Marketing and the G&B categories. Your Role: Consumer Research Excellence: Lead high-quality qualitative, quantitative and mixed-method research, translating consumer needs and behaviours into actionable product requirements and evidence-based decisions. People Leadership & Coaching: Lead, coach and develop a growing team of Consumer Researchers, including responsibility for team performance, individual development, feedback and effective resource allocation. Digital & Connected Product Research: Guide research across apps, digital experiences, AI-enabled features and connected consumer products, ensuring an integrated understanding of the physical and digital consumer journey. Research Strategy & Prioritization: Develop a proactive Digital Consumer Research roadmap, set clear priorities across G&B categories and balance consumer impact, business needs, research quality and available capacity. Stakeholder Management & Influence: Act as the primary Consumer Research partner for Digital R&D, Product, Design and Marketing. Challenge assumptions, influence senior stakeholders and ensure the consumer perspective is central to product decisions. Research Operations & Continuous Improvement: Ensure effective research planning, execution and reporting, establish consistent quality standards and improve research capabilities, processes and knowledge sharing. You're the right fit if: You have Bachelor's or Master's degree with 12–15+ years of relevant Consumer Research, UX Research or Product Research experience, preferably within a consumer-product R&D environment. You demonstrate a strong consumer-centric mindset, with concrete examples of translating consumer understanding and research evidence into product innovations and decisions.