Consultant, Coupa Core & Procurement Technology

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Job Description The Consultant, BPA will support Northern Trust’s Coupa Spend Management platform, with primary responsibility for day-to-day application support, configuration, maintenance, testing, and continuous improvement of Coupa Core capabilities. The role will work closely with Procurement, Finance, Technology and other business stakeholders to support stable and effective procure-to-pay processes. The individual will investigate application issues, support business users, maintain system configurations, participate in testing and implementation of enhancements, and assist with Coupa releases and integrations. The role requires strong analytical and problem-solving skills, attention to detail, and the ability to work effectively with both business and technology teams in a global environment. Major Duties Provide day-to-day functional and application support for Coupa Core, with emphasis on Procure-to-Pay processes. Investigate and resolve production issues and user-reported incidents, including performing root-cause analysis and coordinating resolution with appropriate business, technology, and vendor teams. Configure and maintain Coupa functionalities such as users, roles and permissions, approval workflows, content groups, account groups, chart of accounts, custom fields, submission blockers and warnings. Support purchasing and invoicing processes, including requisitions, purchase orders, catalogs, supplier-related activities and invoice processing. Support Coupa integrations with ERP and other enterprise applications, including investigation of integration errors and coordination of issue resolution. Assist with configuration and implementation of approved system enhancements and business requirements. Participate in requirements gathering and translate business requirements into functional system changes. Prepare and execute functional testing, regression testing and user acceptance testing for system changes, enhancements and Coupa releases. Support quarterly Coupa release activities, including impact assessment, validation and regression testing. Maintain application documentation, standard operating procedures, configuration documentation, test evidence and user support materials.