Client Onboarding Integration Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Work Location: Remote – India. Work Schedule: Monday to Friday, US Shift. Working hours will be 5:30 PM to 2:30 AM IST during EDT and 6:30 PM to 3:30 AM IST during EST, subject to US daylight saving time changes. 1. Job Description Summary The Client Integration Specialist will be responsible for ensuring seamless connectivity between Cisive's platform and client systems, supporting new client onboardings and the expansion of existing client programs. This role will work closely with Project Managers, clients, integration partners, and internal technical teams to configure, test, troubleshoot, and maintain integrations between Cisive's platform and third-party applications. The ideal candidate will have strong hands-on experience in API troubleshooting, MS SQL Server, REST APIs, data mapping, and Applicant Tracking Systems (ATS). The role requires a technically proficient individual with strong analytical, problem-solving, and client communication skills. 2. Duties and Responsibilities Serve as a subject matter expert for client integrations, including REST APIs, ATS platforms, and other third-party systems. Configure, test, troubleshoot, and maintain API integrations between Cisive's platform and client systems. Perform API testing using tools such as Postman, SoapUI, Swagger, or similar platforms. Troubleshoot API failures, authentication issues, data exchange errors, and integration-related issues, identifying root causes and implementing appropriate resolutions. Write and execute SQL queries using MS SQL Server to investigate data discrepancies, validate records, and troubleshoot integration issues. Perform data mapping, transformation, validation, and ETL-related activities to ensure accurate data transfer between systems. Work with different data formats, including JSON and XML, to support API integrations. Support integrations with major Applicant Tracking Systems (ATS) and HR platforms, including Workday, iCIMS, Taleo, Oracle Recruiting Cloud, SAP SuccessFactors, or similar systems. Work with authentication protocols such as OAuth 2.0, API Keys, Basic Authentication, SAML/SSO, and certificates. Analyze system logs, identify integration failures, and perform root cause analysis to resolve technical issues. Collaborate with client technical teams, Project Managers, internal stakeholders, and third-party vendors to successfully implement and launch integrations within agreed timelines. Maintain technical documentation, API specifications, integration configurations, testing results, and troubleshooting procedures. Provide technical guidance and support to clients and integration partners throughout the implementation and integration lifecycle. Identify opportunities to improve integration processes, technical workflows, and overall client experience. 3. Minimum Qualifications