Business Systems Analyst

Engineering & Tech Opportunities: Salesforce Functional Application Analyst (Billing & Downstream Integrations) Location: [Chennai] Experience Level: 6+ years of experience within the Salesforce ecosystem Department: Enterprise Applications / Revenue Operations Role Definition The Salesforce Functional Application Analyst for Billing & Downstream Integrations serves as the functional lead responsible for translating high-level monetization and billing solution designs into detailed, scalable, and executable application configurations within the Salesforce ecosystem. This role ensures accurate billing execution, revenue alignment, and seamless integration between Salesforce billing capabilities and downstream financial, entitlement, and operational systems. You will play a critical role in enabling end-to-end quote-to-cash processes, ensuring billing correctness, compliance, and operational efficiency. Key Responsibilities ⚙️ Application Design & Configuration Functional Ownership: Own and manage the end-to-end functional design for billing processes within Salesforce Billing. Monetization Support: Design and support scalable billing models for subscription, usage-based, and hybrid monetization structures. Billing Logic: Define invoice generation logic, proration rules, credit/debit adjustments, and billing schedules while ensuring alignment with enterprise architecture and financial controls. 🔄 Quote-to-Cash & Downstream Integrations Lifecycle Management: Support the full quote-to-cash lifecycle (CPQ to Billing to Revenue), defining functional flows for contract amendments, renewals, cancellations, and mid-cycle changes. System Coordination: Coordinate and validate data flows between Salesforce Billing and downstream systems including ERPs, revenue recognition platforms, tax engines, payment gateways, and entitlement platforms. Data Integration: Partner with integration teams on API-based, event-driven, and batch processing solutions to ensure financial reconciliation and data consistency. 📋 Requirements Translation & Delivery Support Agile Execution: Convert high-level epics and business requirements into detailed user stories with clear, testable acceptance criteria using Jira and Confluence. Delivery Collaboration: Support sprint planning, backlog grooming, and functional clarification throughout delivery cycles alongside Product Owners and Engineering teams. 👥 Stakeholder Collaboration & Production Support Cross-Functional Interface: Act as the key functional bridge between Finance, Revenue Operations, Engineering, and Solution Architecture across multiple time zones. Tier 2/3 Support: Provide Level 2 and Level 3 production support, troubleshooting invoicing discrepancies, payment failures, and system synchronization issues to continuously optimize billing performance. What You Bring to the Team Required Qualifications: Education: Bachelor’s degree in Business, Information Systems, Finance, or a related field.