Business Analyst - Knowledge Management

ERM is the world’s largest specialist sustainability consultancy, with over 50 years of experience helping organisations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet. The Global Delivery Centre (GDC) in Gurugram is ERM’s global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM’s global business runs seamlessly, efficiently, and consistently. At the GDC, you will: Be part of a hub that ensures ERM’s business continuity worldwide. Collaborate with colleagues across geographies to support global operations. Drive consistency, compliance, and efficiency in core functions. Work with digital, automation, and AI-enabled tools to optimise how ERM operates. Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce. Why this role matters? As a Business Analyst (Knowledge Management), you will support ERM’s global delivery by supporting the HR Transformation and Process Improvement projects. You will work within People Services Team (GDC), partnering with various stakeholders to achieve desired results. This role is critical to project delivery, efficiency and GCC’s scalability. What will your impact be? You will play a key role in strengthening HR knowledge management and enabling a seamless digital employee experience across the GDC. You will ensure HR content, policies, processes, and self-service journeys are accurate, accessible, and continuously improved, while supporting the transition of HR activities into the GDC through structured planning, documentation, knowledge transfer, and hyper-care. Working closely with HR SMEs, process owners, technology teams, and stakeholders, you will bring structure to requirements and backlog management, drive Agile delivery, and identify opportunities to simplify processes, improve self-service adoption, and create a consistent, scalable HR experience. Key responsibilities: Knowledge Management & Content Curation Own and curate HR portal content across Help, Minerva, Workday Help, and other digital channels, ensuring an accurate, consistent, and user-friendly employee experience. Develop, maintain, and continuously improve customer journeys, knowledge articles, FAQs, and self-service content. Maintain front-end/portal content and coordinate with relevant stakeholders to ensure content is clear, current, and aligned with business requirements. Publish and maintain policies, handbooks, SOPs, and process documentation, ensuring appropriate version control and alignment with local process owners. Establish and maintain content governance, including content reviews, ownership, version control, and periodic refresh cycles. Self-Service & Digital Adoption