Associate Client Experience Manager

Our Blueprint (Company Overview) At Madison Logic, we turn buyer uncertainty into confident action. Using data-driven insights and strategic expertise, we help marketers align every decision-maker, in every buying group, at every stage of the journey. We meet buyers wherever they are, navigating today’s non-linear decision paths to keep marketers ahead. By combining data-rich strategy with multi-channel activation, we show B2B marketers and their agency partners not just what works, but why it works, so growth is accelerated with clarity and purpose. “When ambitious marketers connect with their most elusive buyers to achieve ambitious growth targets, something extraordinary happens.” “It’s not magic. It’s not just logic. It’s Madison Logic.” Built for Belonging (Why You'll Love Working Here) Here’s why you’ll love working here: Access to competitive compensation & benefits that reward your contributions. Participation in employee recognition programs to celebrate achievements big and small. Exposure to professional development & learning initiatives to help you build your own path. Foundation built on values anchored in Accountability, Team, Urgency, Respect, Integrity, and Innovation. Opportunities for global exposure work alongside talented colleagues across India, Singapore, the UK, and the US, expanding your perspective and network. Invitations to yearly team offsites to connect, collaborate, and strengthen relationships in person. Leverage a lifestyle spending account benefit so you can choose your own wellness and work-from-home perks. Benefits and perks vary based on employment status, location, and eligibility. Our commitment to you: Our aspiration: A culture where every person feels confident navigating their unique path and inspired to grow every step of the way. Our support: Meeting you where you are, empowering your growth with clarity, support, and purpose. Our promise: Your growth is yours to lead, but never a journey you take alone. Driven to Deliver (What You'll Do) Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales. Create and maintain success plans to track progress against client goals. Provide best practice guidance and proactive, data-driven support to clients to nurture progress with ML. Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices. Provide additional support to other team members as an expansion resource on complex client accounts as needed. Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor. Manage process delivery support from ML, including the engagement of other teams and resources as necessary. Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on-time.