Application Test Environments Lead Tech Analyst - Assistant Vice President

This is a seasoned technical professional responsible for providing end‑to‑end application support & testing for Citi’s strategic platforms, with a strong focus on Non‑Production environments (DEV / SIT / UAT ) and Testing / DevOps-enabled delivery models. This role applies in‑depth disciplinary knowledge to support complex applications, contributes to continuous improvement of operational processes, and partners closely with Development, DevOps, Quality Assurance, Infrastructure, and Release Management teams. The individual demonstrates strong analytical, problem‑solving, and communication skills, and operates with a moderate level of autonomy while influencing outcomes through expertise and judgment. The role has a direct impact on application stability, release readiness, testing effectiveness, and time‑to‑market, ensuring that technology platforms meet business expectations and Citi’s risk and control standards. Key Responsibilities Provide Level 2 / Level 3 technical and business support for Citi applications across Non‑Production environments, ensuring availability, stability, and readiness for testing and deployments. Manage, maintain, and support application platforms and their operating environments post‑development lifecycle, with emphasis on environment stability, configuration consistency, and functional integrity. Perform Start‑of‑Day / End‑of‑Day checks, ongoing health monitoring, and regional handovers across global support teams. Conduct same‑day risk checks and reconciliations to ensure environment and application integrity. Support and troubleshoot CI/CD pipelines across Non‑Production environments, including build failures, deployment issues, rollback scenarios, and promotion defects. Participate actively in application releases, including deployment coordination, validation, verification, and post‑release stabilization. Work closely with DevOps and Development teams to enable automation, reduce manual intervention, and improve deployment reliability. Support deployment dry runs, rehearsal activities, and environment readiness assessments ahead of major releases. Monitoring, Stability Proactively monitor applications using tools such as ITRS Geneos, Splunk, Kibana, and similar platforms. Assess the risk and business impact of application and environment incidents, escalating appropriately in line with SLAs and Citi incident management standards. Perform root cause analysis (RCA) and drive preventive actions to reduce recurring issues. Ensure logging, alerting, storage, and archiving procedures are implemented and functioning correctly. Act as a technical liaison between business users, developers, infrastructure teams, and third‑party vendors. Support applications running on Linux platforms, databases (Oracle, SQL Server, MongoDB), middleware, and web/application servers (WebSphere, WebLogic). Provide middleware support including MQ, NDM, and SFTP configurations. Support batch scheduling and workload automation using Autosys.