Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : CorePoint INterface engine Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation across multiple platforms. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain the reliability and efficiency of critical applications that support business functions. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure alignment of support activities with business objectives. - Mentor junior team members to enhance their technical and problem-solving skills. - Drive continuous improvement initiatives to optimize system performance and support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR). - Good To Have Skills: Experience with CorePoint Interface engine. - Strong analytical skills to diagnose and troubleshoot complex software issues within healthcare systems. - Ability to work with integration engines and manage data flow between disparate healthcare applications. - Familiarity with healthcare data standards and protocols to ensure compliance and interoperability. - Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. Additional Information: - The candidate should have minimum 7.5 years of experience in Electronic Medical Records (EMR). - This position is based at our Mumbai office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.