Application Stability and Service Manager - Vice President

Job Summary We are seeking an accomplished, highly technical, and strategic Vice President (VP – C13) to serve as the Application Stability & Production Service Manager for our mission-critical Liquidity Reporting and Secured Financing platform suite. In this senior role, you will hold end-to-end accountability for platform availability, operational resilience, and proactive service management across complex enterprise architectures spanning Unix/Linux, Enterprise Relational Databases (Oracle / MSSQL), and Enterprise Big Data ecosystems (Hadoop, Hive, Spark, Kafka). Unlike hands-on operational L1/L2 triage support, this role focuses on senior technical service ownership: driving systemic stability, leading high-impact incident post-mortems, governing change, and release risks, managing infrastructure capacity, and eliminating recurring operational risk and technical debt. You will partner directly with Senior Business Heads, Enterprise Architects, Core Engineering Leads, and Infrastructure Operations to deliver resilient, zero-surprise operations for high-visibility regulatory and business workflows. Key Responsibilities 1. Platform Stability & Service Management Act as the single point of accountability for overall platform health, stability, and service-level achievement (SLAs/KPIs) across global Liquidity Reporting, Collateral, Secured Financing, Derivatives, Sources & Uses, and Funds Transfer Pricing (FTP) platforms. Establish comprehensive health telemetry, proactive monitoring architectures (e.g., ITRS Geneos, AppDynamics, Grafana, Splunk), and early-warning tripwires to detect batch delays and data processing degradation before business or regulatory impact occurs. Drive structured stability programs by analyzing multi-month incident trends, batch bottleneck patterns, and infrastructure friction across distributed data platforms. 2. Major Incident Leadership, RCA & Problem Management Serve as the senior technical escalation leader during critical service disruptions (Sev 1 / Sev 2), orchestrating cross-functional engineering, infrastructure, and operations teams toward rapid service restoration. Lead end-to-end Root Cause Analysis (RCA) and Post-Incident Reviews (PIR), partnering with development managers to ensure preventative remediation actions and architectural fixes are prioritized in development sprints. Champion rigorous Problem Management lifecycle processes, ensuring underlying technical root causes are permanently resolved rather than relying on recurring operational workarounds. 3. Change, Release & Operational Risk Governance Lead operational readiness and stability gating for major production releases, data pipeline upgrades, and infrastructure changes. Conduct technical risk evaluations of complex changes—including SQL/Stored Procedures, Autosys job dependency chains, and Spark/Hadoop execution parameters—to prevent release-induced production failures.