Application Engineer - II

About Vanguard Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries. Vanguard India Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.   Role Summary The Application Engineer II role is a production support-focused position responsible for maintaining and supporting critical production systems. The ideal candidate will have experience in L2/L3 application support, Python development, AWS-based environments, and front-end technologies such as Angular or React. This role offers opportunities to grow into Site Reliability Engineering (SRE) and AI-enabled operations while primarily focusing on production stability and operational excellence. Key Responsibilities Provide L2/L3 production support for critical applications and services. Participate in on-call support rotations and respond to production incidents and alerts. Investigate application issues through log analysis and troubleshooting. Monitor production systems, dashboards, and batch processes to ensure operational stability. Support incident management, root cause analysis (RCA), and post-incident reviews. Collaborate with internal stakeholders, product teams, and support teams to resolve production issues. Perform minor bug fixes and small enhancements when required. Develop and maintain operational dashboards and tooling using front-end technologies. Utilize Python and AWS technologies to support operational automation and monitoring initiatives. Contribute to continuous improvement efforts and adopt SRE best practices to enhance system reliability. Learn and support AI-enabled operational solutions and automation initiatives over time. Qualifications and Skills 3-5 years of experience in Application Support, Production Support, or Site Operations roles. Hands-on experience in L2/L3 production support environments. Strong troubleshooting and log analysis skills. Experience supporting production incidents and handling operational issues. Basic coding skills with the ability to implement minor fixes and enhancements. Python development experience. Experience with Angular, React, or TypeScript for front-end/dashboard development. Working knowledge of AWS services and cloud-based environments. Familiarity with services such as ECS, Lambda, S3, DynamoDB, IAM, and CloudFormation. Experience working with monitoring and observability tools such as Splunk, Honeycomb, or similar platforms.