Alternative Ops Transfer Agency, Associate 2

Who we are looking for This position is within the Investor Services business unit of the State Street’s Alternative Investment Services Group. And is responsible for processing transactions and updating the registers of our clients in response to investor instructions. This role requires to participate in telephonic & email communication directly with external parties/Clients.  Hence a strong foundation of communication and interpersonal skill will be preferred. Why this role is important to us: The team you will be joining is a part of State Street Global Delivery (GD). GD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, GD tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for. What you will be responsible for: Working on Hedge fund & private equity investor services operations, showing ownership for a group of clients assigned, taking initiative to own operations for assigned clients. Process Capital activities (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, static data maintenance, statement & contract note distribution, audit confirm, responding to investor / client queries & multiple time bound projects). Ability to handle investor / client queries (telephonic & email) and timely resolution – prior experience of handling direct investor / client communication would be preferred. Able to follow and strictly adhere to pre-established policies and procedures. Responsible for preparing the standard operating procedure (SOP) and Job aid. Maintain established quality/accuracy and timeliness standards with respect to all types of activities. Interact with host location and clients and able to resolve all the queries independently. Respond to internal and external queries, resolving discrepancies related to investor accounts. Identify discrepancies affecting accounts, makes necessary corrections where possible, or route information to the originating area and follows through until corrections are made. Require to co-ordinate with host location for daily deliverables, should be able to work with tight SLA (service level agreement) while maintaining agreed accuracy and timeline. Able to work within pre-determined deadlines and prioritizing workloads whilst working under pressure.