Account Executive - Services

Your Impact: Manages large segment accounts that are global in nature, serving as the primary influencer in purchasing decisions. Builds and sustains strong, long-term relationships with clients. Collaborates with customers to understand their business goals, identify opportunities for upsell/cross-sell additional solutions and create demand based on what's possible in customer roadmaps. Serves as the Account Orchestrator, aligning and integrating solutions with customer needs, driving sustainable cross-portfolio growth through coordination and competitive deal packing. Maintains a comprehensive understanding of Cisco’s full product portfolio. Has a deep focus on core networking technologies including switching, wireless, and routing. Engages specialist teams to improve the sales process, particularly in areas where deep technical expertise is required. Builds the sales funnel through good opportunity prospecting and drives opportunities through to sales completion to achieve revenue goals. Analyzes data and builds forecasts to set weekly, monthly, and quarterly sales commitments. Stays informed about industry trends, market dynamics, and competitive landscapes. Specialization and Focus - Focused on Global accounts with the ability to deploy major opportunities in multiple locations; with expertise in the core network portfolio including switching, wireless, and routing Customer Engagement and Accountability - Responsible for driving/adopting the global strategy and executing across the multiple geographies The Internal Sales Process - Works with the HQ and regional account team across the globe Success Measures - Bookings Growth What You'll Do: Develops and manages strategies for highly complex, multi-faceted deals and leads complex negotiations Champions service sales for a strategic Region or set of accounts, cultivating deep relationships with key customers, and influencing account growth and the customer lifecycle Tailors engagement strategies to activate Champions, reflect buyer’s Decision Criteria, and anticipate the expectations of the Economic Buyer • Guides teams in engaging C-suite Economic Buyers, activating cross-business Champions, and owning the Paper Process Locks preference by tying Cisco’s portfolio to enterprise-wide Decision Criteria Influences discovery strategies, championing innovative approaches that help unlock customer value through services Co-develops initiatives to ensure Cisco’s consistent alignment with customer expectations, services standards and communication protocols Advances insight-driven strategies that strengthen engagement and accelerate service uptake • Develops strategies to enhance communication and accountability across teams, maintaining focus on customer satisfaction Directs initiatives to adapt future focused service offerings to better meet evolving customer objectives and expand account through lifecycle selling