Technical Support Engineer

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in. At Kaseya, we don't just raise the bar. We build it. Job Title: Technical Support Engineer – L1 Location: Onsite – Bangalore Position Type: Full-Time Position Summary To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. The role will provide professional technical support to Kaseya customers through chats, phones, and tickets, while meeting or exceeding internal KPI targets and expectations. The successful candidate will bring strong problem-solving skills, technical troubleshooting expertise, and a professional, courteous, customer-first attitude. Key Responsibilities Provide L1 technical support to Kaseya customers through chat, phone, and ticket-based channels while maintaining a professional and customer-first approach. Troubleshoot Linux/UNIX and Windows operating systems, including system boot, BIOS/UEFI, hardware, and Windows Server issues. Perform basic virtualization troubleshooting across VMware and Hyper-V environments. Use Linux commands and PuTTY/SSH to investigate and troubleshoot technical issues, including basic system and application log analysis. Support Windows Server Core administration, including roles and features, disk management, Active Directory permissions/ACLs, and Group-related administration. Troubleshoot storage and recovery environments involving NAS, SAN, tape, USB, RAID, virtual storage, and common file systems such as NTFS, FAT, and ext4. Troubleshoot networking issues using the OSI model and TCP/IP, DNS, DHCP, HTTP/HTTPS concepts, CLI tools, firewall rules, ports, latency, and packet-related troubleshooting.