Technical Account Manager

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary: We are seeking a highly skilled Technical Account Manager with strong hands-on experience in Network Security, Firewall technologies, and team leadership. The ideal candidate will be an individual contributor as well as a team manager, capable of driving complex projects while also mentoring and managing a team of Network Security Engineers and Consultants. Key Responsibilities: Lead and manage end-to-end network security projects across global enterprise environments. Act as a technical subject matter expert on Palo Alto Networks, FortiGate, Cisco Firewalls, and Load Balancers (Citrix/F5). Design, implement, and manage security rules and configurations on Palo Alto and FortiGate firewalls. Troubleshoot Layer 4 and Layer 7 application and connectivity issues. Oversee Global Protect VPN configurations and support. Manage firewall backups and recovery operations for business continuity. Collaborate with stakeholders to define project scope, objectives, timelines, and deliverables aligned with PMP and ITIL frameworks. Develop and enforce Standard Operating Procedures (SOPs) for configuration changes and operational processes. Lead, mentor, and manage a team of network security engineers and consultants, ensuring high-quality project delivery. Interface with clients, vendors, and internal teams to present project status, security recommendations, and risk assessments. Lead and mentor a team of network security engineers and consultants. Allocate tasks, review configurations, and guide the team to ensure quality and timely delivery. Conduct training and upskilling sessions for team members on security best practices and tools. Drive continuous improvement initiatives across network security operations. Basic Qualifications: A Bachelor’s or Master's in one of: Computer Science or Related filed. 8+ years of overall experience in Network Security and Project Management. Strong hands-on expertise with Palo Alto or FortiGate firewalls and Load Balancers (F5/Citrix). In-depth understanding of Network Security, Firewalls, VPN, and advanced troubleshooting at L4-L7. Proven experience managing global security infrastructure projects. Preferred Qualifications: Knowledge of ITIL processes, change management, and incident/problem management. Experience in creating security rules, policy updates, and access control configurations. PCNSA (Palo Alto Networks Certified Network Security Administrator)