SVP- Senior Controls Lead Analyst -Services

Individuals in Product Controls are responsible for establishing, managing, and mitigating operational, compliance, and regulatory risks across various business lines and products. Professionals within this profile work collaboratively with product management, operations, technology, and second/third-line risk partners to design, implement, and maintain a robust, compliant, and sustainable risk-mitigated environment that supports safe business growth. Responsibilities: Coordinate MCA (Manager Control Assessment i.e. Risk & Control Self-Assessment) including monitoring and reporting activities where required. Identify and document manual and automated controls and support development and implementation of appropriate monitoring mechanisms. Assist in coordinating issue management including issue oversight and reporting, and inputting to root cause analysis and issue remediation. Participate in the process to identify, assess, record, and respond to Operational and Compliance Risk events, ensuring these are captured accurately, timely, and in accordance with requirements. Escalate issues appropriately to management in line with the firm's Escalation Policy and support the Escalation Champion in monitoring and recording escalations. Support coordination of and input to Product Risk Reviews across all relevant risk stripes (i.e., third party, fraud, sanctions, etc.). Contribute to assessment and management of the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled. Work collaboratively within team and more broadly with business and functional line management to assess broader and complex issues, develop potential solutions, and drive effective resolution. Support development of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management. Provide oversight for Issue Management across the business, including assignment, reporting, and resolution tracking. Coordinate and prepare materials for regulatory and audit exams, conduct pre-reviews of documentation, and support the business in responding to inquiries from auditors and regulators. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 8+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Ability to see the big picture with high attention to critical details.