Sr Analyst- L1 Support Engineer (Salesforce+ Microsoft)

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. WM L1  Production Support is looking for a Support Associate who can work under general supervision (but works independently), responsible for day-to-day production support for Financial Applications L1  Production Support is responsible for 24x7 production support across globe (APAC, EMEA and North America) under Northern Trust Company.   ROLE:   L1 Application Support has responsibility for the technical and functional support of our across multiple technologies. This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.   The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including trade applications. Some night/weekends may be required from time to time. Candidate should be available Monday – Friday with individual schedules based on coverage rotation/duties.  Key Responsibilities  Production Support & Monitoring  Provide L1 operational support for Wealth Management platforms and applications.  Perform initial triage, troubleshooting, and resolution of production incidents and service requests.  Smoke test (SOD/EOD/SOW/EOW/Weekend/ DR / Release)  Active Monitoring INC queues and take necessary action as per SOP   Active App monitoring – Tools (APV/Catchpoint/Dynatrace) and take necessary action as per SOP   Escalate complex issues to L2/L3 teams while ensuring proper communication and tracking.  Monitor and manage job scheduling platforms such as Control-M or similar schedulers.  Provide L1/L2 support for Salesforce and Microsoft platforms  Manage user access, permissions and role assignments  Troubleshoot workflow, integration and application issues  Support platform releases and configuration deployments  Resolve production incidents and service requests  Perform RCA and coordinate with vendor/support teams  Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis. such as    Incident detection, root-cause investigation, problem management  Application availability monitoring    Capacity planning