Specialist App/Prod Support

Key Responsibilities - Own platform reliability practices for availability, resilience, latency, and operational efficiency. - Drive DevOps and automation initiatives including Golden Image improvements and support automation use cases. - Implement and maintain GitHub Actions pipelines and CI/CD reliability standards. - Lead JFROG Helm chart automation and JFROG images/ACR migration work. - Support microservices deployment enablement and platform/tooling upgrades. - Own and optimize monitoring, alerting, observability, and logging stack components:   Prometheus, AlertManager, Grafana, Azure Monitor, Thanos, OpenSearch, FluentBit, and related tools. - Support health-check frameworks including Airflow health-check requirements. - Provide troubleshooting support to Tier 1 and Tier 2 for high-complexity incidents. - Collaborate with architecture and delivery teams on reliability and scalability patterns. - Lead cloud infrastructure creation, maintenance, governance, and access controls. - Drive capacity planning, DR planning/exercises, and platform best-practice documentation. - Support cost management, role enforcement, and license management governance. - Maintain SOP documentation for established alerts and incident patterns. Required Qualifications / Must-Have Skills - 5+ years of experience in SRE, platform engineering, DevOps, or advanced production support roles. - Strong hands-on expertise with Kubernetes, especially Azure Kubernetes Service (AKS), and cloud-native platform operations. - Advanced experience with CI/CD engineering and GitHub Actions. - Deep observability experience with Prometheus/Grafana/AlertManager and logging stacks. - Strong Python automation scripting skills for reliability engineering, platform tooling, and operational toil reduction. - End-user proficiency with AI-assisted productivity and operations tools for incident analysis, troubleshooting acceleration, and documentation support (AI/ML model development is not required). - Familiarity with Java, React, and Spring Boot based services for production troubleshooting and stability improvements (not a feature-development role). - Strong hands-on experience with the mandated streaming stack, including enterprise operational depth in Confluent Kafka, Confluent Cloud, and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink. - Experience in governance controls: access management, role enforcement, and separation of duties. - Proven high-severity incident leadership and post-incident reliability improvement execution. Good-to-Have / Nice-to-Have - Postgres performance and reliability operations. - Telecom-scale high-availability systems experience. Location / Work Mode Onsite (Hyderabad / Bangalore or designated AT&T location) What We Offer - Opportunity to define and scale platform reliability standards. - High technical ownership and strong cross-functional influence.