Senior Manager, HR Service Technology & Enablement

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it. The Senior Manager, HR Service Technology & Enablement plays a critical leadership role in enabling next generation HR service delivery through GenAI assisted experiences, operational excellence, and strong product ownership of ServiceNow HRSD. This role is intentionally functional, outcome oriented, and business led—focused on applying GenAI to assist HR users and fulfillers in meaningful ways (not experimentation for its own sake), ensuring reliable, scalable day to day operations, and shaping the future roadmap for HR service technology globally. The successful candidate combines HR service domain expertise, GenAI application judgment, and platform ownership mindset, and is comfortable operating across strategy, run, and transformation in a global, matrixed environment. The Senior Manager, HR Global Service Technology must collaborate with global HR support stakeholders, IT partners, vendors, and cross-functional teams to align technology capabilities with business needs, ensure compliance with data privacy regulations, and deliver continuous improvements that elevate worker user experience. The successful candidate for this role will be someone who can combine HR operational expertise with technical and process acumen, lead transformation initiatives leveraging GenAI and automation, and foster collaboration in a global, virtual environment while maintaining a strong focus on innovation and measurable outcomes. Key Responsibilities: GenAI Functional Enablement – Assist, Not Hype Identify and lead high‑value GenAI use cases that improve employee and HR agent experience (e.g., digital workers, intelligent guidance, Virtual Agent). Act as a functional product owner for GenAI‑enabled HR services, translating HR service needs into well‑governed AI interactions. Define guardrails, success measures, and evaluation criteria for GenAI usage (helpfulness, containment, cycle‑time impact, adoption). Partner with HR, IT, Privacy, Legal, and Security to ensure responsible AI application, data privacy compliance, and global readiness. Drive change management and adoption, ensuring GenAI capabilities are trusted, understandable, and embedded into everyday HR operations. Service Operations & Reliability – Run Excellence Lead and continuously improve the operational health of HR service delivery technology (case management, knowledge, routing, automation).