Senior Engineer, Platform Engineering

About the Role: Grade Level (for internal use): 10 S & P Global | Markit Intelligence The Team: The TechOps team is responsible for providing high-quality Technical Support across a wide suite of products within FRA & DVI business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided with a high-quality service and maintain client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps. The Impact: The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/applications. What’s in it for you: The role provides for successful candidates to have: Opportunity to interact and engage with senior technology and operations users Work on latest in technology like AWS, Terraform, Splunk, Grafana etc. Work in an environment which allows for complete ownership and scalability Responsibilities: We are looking for a seasoned TechOps/app Support Engineer who has experience: The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements managing and maintaining cloud infrastructure performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status mentoring and developing junior members of the team ability to act as SME and ability to independently handle client issues and incident escalations What We’re Looking For: someone with 7+ years of Application Support/TechOps experience: Knowledge of cloud technologies like AWS, Containerization, CI/CD, GitHub/Gitlab, Cloud networking Oracle, PL/SQL Query, Linux/Unix Shell Scripting (or Python), Keen problem solver with analytical nature and excellent problem-solving skillset Open-minded, flexible and willing to adapt to changing situations Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issues/concepts to non-tech stakeholders About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.