Project Manager

Key Responsibilities:

1. End-to-End Program Delivery & SLA Management

- Manage the end to end project management workflow.

- Able to complete project management tasks autonomously.

- Able to take responsibility for end to end project deliverables in accordance with SLAs.

- Ensure all projects are delivered on time as per customer SLA.

- Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines.

- Effectively balances and manages priorities across a variety of task types and customers.

- Responsiveness to internal and external comms within pre-defined SLAs.

- Responds quickly and efficiently to internal and external stakeholders.

2. Resource Strategy & Team Leadership

- Responsible for maintaining resources, core teams and pipeline to support project management work.

- Identifies resource requirements for production work.

- Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed.

- Manage linguist communication for all projects.

- Able to define and delegate admin work to PCs Interns.

- Train supporting resources on key production processes and methodology.

3. Quality, Risk, & Financial Assurance

- Responsible for CM, Quality and OTD KPIs.

- Manage quality at project level - including Review, Verification, QA, LQE.

- Manage quality complaints and feedback received from stakeholders.

- Risk analysis to identify risks, potential issues, plan to and mitigate them.

- Completes ongoing risk assessment and mitigation for all production areas.

- Escalates issues or problems to manager in an effective manner, along with proposed solutions.

- Raise Customer Support tickets for 100% of production blockers (Jira).

- Process and approves invoicing and payments.

- Provides insight to Strategist into revenue forecasts based on production volume.

4. Technical Execution & Process Governance

- Demonstrates a deep understanding of all production workflows and processes related to their accounts.

- Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices.

- Consistently follow correct protocols for tasks and accounts.

- Monitor and enforce adherence to correct production procedures.

- Develop and maintain process documentation related to their task load and the tasks delegated to other resources.

- Utilize systems and tools released by Production Enablement.

- Ensure all system admin, including data entry, is accurate.

- Perform file analysis and engages with Solutions team for support on file types.

- Creates and monitors linguistic assets (TM, Style Guides, reference material).

Skills and Experience:

- A Bachelor’s degree, or equivalent; Master’s degree preferred

- 2+ years of professional experience in a field similar or related to Localization Project Management

- Excellent client-facing and internal communication skills