Product Enablement Specialist II - White Label Mobile Apps

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our or YouTube Channel or Blog Posts About the Role The Product Enablement Specialist II independently manages White Label Mobile Apps throughout the full app lifecycle and handles more complex customer, submission, and technical scenarios. This role requires deeper knowledge of Apple and Google requirements, strong troubleshooting capabilities, and the ability to resolve issues with limited supervision. Key Responsibilities Independently manage a portfolio of White Label Mobile Apps from onboarding through launch and ongoing updates. Prepare, submit, and manage apps across the Apple App Store and Google Play Store. Investigate and resolve Apple and Google app rejections. Troubleshoot developer account, build, submission, metadata, configuration, and access issues. Identify apps that are stuck and proactively determine the next required action. Handle complex customer cases and conduct troubleshooting calls when necessary. Guide agency owners through Apple Developer and Google Play Console requirements. Coordinate technical escalations with Product and Engineering teams. Document new rejection scenarios and resolutions for team use. Support PES I specialists with process and troubleshooting questions. Identify recurring operational issues and recommend improvements. Maintain SLA compliance and accurate reporting across assigned apps. Required Technical Skills