Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Agentic Orchestration, Agentic AI, AI Orchestration &LLM Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: A Tools & Platforms Service Engineer is responsible for the day-to-day operation, monitoring, support, and maintenance of the infrastructure engineering tooling estate — spanning observability platforms, infrastructure-as-code tooling, CI/CD pipelines, ITSM platforms, internal developer portals, secret management, and AI-augmented operations tooling. The role ensures that the platforms enabling Cloud, Network, Security, Database, and Voice teams to operate at scale remain available, performant, and fit for purpose. At Level 9 / 10, this individual forms the primary operational execution layer within the tools and platforms tower — a proficient hands-on engineer who keeps platform tooling running reliably, resolves incidents and service requests efficiently, executes changes cleanly, and supports the adoption of AI-augmented operational capabilities across the infrastructure engineering function. PLATFORMS IN SCOPE Observability: – ELK/Splunk – OpenTelemetry – Alertmanager Automation & IaC: – Terraform (consumer) – Ansible playbooks – GitHub Actions – HashiCorp Vault ITSM & DevOps: – ServiceNow – Jira/Confluence – Xmatters – CMDB tooling AI-Augmented Ops: – LLM runbook support – AI alert triage – Chatbot ops interfaces – Prompt execution – LLMOps monitoring Roles & Responsibilities: Observability & Monitoring Platform Operations – Monitor and maintain observability platforms — Splunk/ELK — ensuring dashboards, alert rules, and data pipelines remain operational and accurate across all infrastructure tiers – Triage and resolve observability platform incidents — broken scrapers, missing metrics, failed log ingestion, dashboard errors — within defined SLA commitments – Manage alert configuration — creating, updating, and tuning alert rules in Alertmanager, or equivalent to reduce noise and maintain actionable alerting across infrastructure teams – Operate ELK stack or Splunk log pipelines — managing index lifecycle, ingest pipeline health, and log source connectivity for infrastructure platforms – Execute observability platform changes — dashboard deployments, alert rule updates, retention policy changes — following approved change management procedures – Maintain runbooks and operational documentation for all observability platforms — keeping procedures current, accurate, and audit-ready ITSM, DevOps Tooling & AI-Augmented Operations – Manage Xmatters — maintaining escalation policies, on-call schedules, alert routing rules, and integration health with upstream observability platforms