Manager - Salesforce QA (Tosca)

Manager - Salesforce QA

We are seeking a highly skilled and experienced Automation Test Lead with over 8 years of experience in software quality assurance to spearhead our testing initiatives. In this role, you will define the automation strategy, build robust frameworks, and lead a team of QA engineers. Your primary focus will be optimizing and executing automated regression suites for complex, enterprise-level Salesforce ecosystems using Tricentis Tosca. The ideal candidate will bridge the gap between business processes and technical execution, ensuring the seamless delivery of high-quality CRM solutions in an Agile environment.

Key Responsibilities

- Strategy & Framework Design: Define, build, and maintain scalable, model-based automation frameworks using Tricentis Tosca optimized for Salesforce.

- Team Leadership & Coordination: Lead, mentor, and allocate tasks to a team of QA engineers. Coordinate testing activities across multi-vendor setups and cross-functional Agile teams.

- Salesforce End-to-End Validation: Map end-to-end business workflows and validate complex configurations across core Salesforce environments (e.g., Sales Cloud, Service Cloud).

- Test Lifecycle Management: Oversee the creation of detailed test strategies, test plans, and high-coverage automation scripts from business requirements.

- API & Integration Testing: Lead the verification of third-party system integrations and execute data-driven API automation using Tosca or supplementary API tools.

- CI/CD Integration: Integrate automated regression packs into modern CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions) for continuous testing.

- Defect & Stakeholder Management: Monitor test execution, analyze failures, log defects in Jira/Azure Boards, and provide high-level quality metrics and transparent reports to leadership and stakeholders.

Required Technical Skills & Qualifications

- Experience: 8+ years in QA Automation testing, with at least 3-4 years focused directly on enterprise Salesforce validation.

- Tosca Expertise: Extensive hands-on experience using Tricentis Tosca for script creation, parameterization, dynamic data handling, and module design.

- Salesforce Proficiency: In-depth knowledge of Salesforce ecosystem mechanics, UI elements, object relationships, and clouds (Sales/Service).

- Agile & DevOps Tools: Deep familiarity with Scrum/Agile environments and tools like Jira, QA Complete, or Azure DevOps.

- Data Verification: Strong understanding of backend structures, including writing SQL or SOQL queries to validate data integrity across endpoints.

- Certifications (Highly Preferred): Tricentis Tosca Automation Specialist (AS1/AS2) or Technical Test Analyst certifications. Salesforce Administrator or Developer certifications are a significant plus.

Soft Skills

- Strong leadership, mentoring, and capability-building skills for junior team members.