Lead CMDB & Configuration Management Engineer

1. Role purpose  The Senior Configuration Management Lead is the senior hands-on technical lead for the operation and assurance of LSEG's enterprise CMDB. The role converts configuration management standards and data-model requirements into reliable operational capability, ensuring that configuration data is complete, correct, current, controlled and usable across on-premises, cloud and hybrid technology estates.  The role leads CMDB engineering, source onboarding, reconciliation, data-quality automation and control execution. It works across ServiceNow, authoritative technology sources and the enterprise data platform to create trusted, reusable configuration data products, while applying AI and automation with clear human validation, security controls and auditable evidence.  Core outcome: move SCM from manual detection and remediation toward source-driven, measurable and increasingly automated control operation, without weakening human accountability or production safeguards. 2. Strategic context  LSEG is moving toward trusted, governed and interoperable data foundations that support analytics, AI, automation and reusable data products.  The SCM operating model therefore requires more than traditional CMDB administration. It requires engineering discipline across ingestion, identification, reconciliation, quality controls, exception management, evidence and data consumption.  This role is responsible for the operate-and-assure layer for configuration data. Architecture and standards define how data should be structured; the Senior Configuration Management Lead engineers, runs and improves the mechanisms that make the data dependable in practice.  AI is used as a force multiplier for analysis, documentation, anomaly detection, evidence preparation and remediation prioritisation. Material decisions and production changes remain subject to human review and established approval controls.  3. Key accountabilities  CMDB engineering and configuration management  Act as the senior SCM technical lead: Provide authoritative operational guidance for CMDB enhancements, integrations, data-source onboarding, identification and reconciliation rules, relationship handling and lifecycle controls.  Lead capability delivery: Translate SCM requirements into implementable changes and lead delivery from definition through design input, test assurance, deployment readiness, adoption and measurable outcome.  Operate and assure the CMDB: Ensure that approved configuration management processes, control requirements and data standards are applied consistently across in-scope CI classes and technology domains.  Define operational scope and exceptions: Maintain clear operational scope, class coverage, source responsibilities and governed exceptions, increasing material risks through the Process Owner and relevant governance forums.  Data quality, reconciliation and remediation