IT Support Specialist

Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/.

Role summary

The IT Support Specialist (Network, Office Buildout & Physical Security) is the hands-on, on-site IT presence for Ontic’s Pune office - focused on planning, deploying, and supporting network infrastructure, office technology, and physical security coordination to enable a smooth office launch and ongoing operations. This role partners closely with IT, Information Sec Security, DevOps, Facilities, Legal, and local vendors to execute installs, troubleshoot issues, maintain a reliable and secure office environment, and keep required physical security controls organized, documented, and audit-ready.

Schedule & location

- On-site: Monday - Friday, 10:00am–7:00pm (may vary once the office is opened and user behaviors require a different support window)

- Location: Ontic - Pune, India (on-site office presence required)

- Attendance: Able to reliably commute and be in the office every workday; comfortable supporting occasional after-hours cutovers during office setup or network changes

KEY RESPONSIBILITIES

OFFICE IT LAUNCH & ONGOING BUILDOUT OPERATIONS (PUNE)

- Execute IT workstreams for the active office opening and startup phase: ongoing network optimization, equipment staging, and day-to-day IT support

- Coordinate with local vendors and contractors for structured maintenance, expansion of rack/IDF/MDF buildouts, and ongoing ISP provisioning while validating deliverables against requirements

- Maintain and refine the office IT operational checklist (network gear, spares inventory, labeling standards, architecture diagrams, and handover documentation)

ENDPOINT & ON-SITE SUPPORT

- Provide on-site and remote end-user support and incident triage for Pune teammates (macOS/Windows), prioritizing issues that impact office productivity

- Own tickets from intake to resolution; provide clear updates, timelines, and documentation

- Image/provision/configure new computers for onboarding (standard builds, enrollment, application baseline, security tooling, and handoff readiness; Noida handles provisioning for remote employees)

- Support day-to-day endpoint administration and lifecycle needs (enrollment, compliance posture, patching, refreshes, repairs, offboarding)