IT Support Engineer

What success looks like in this role: Job Title: IT Support Engineer Location: Mumbai Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com. Our Vision: Enhancing people’s lives through secure, reliable advanced technology. Our Core Beliefs: Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly. Position Overview: Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Key Responsibilities/Outcomes • Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks. • Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices. • Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices. • Supports network products from both operational and maintenance perspectives, including preventative maintenance activities. • Performs installs, moves, adds and changes as required. • Tests and certifies PCs, networks, servers and client approved applications. • Provides follow-up on problems or escalations. • Maintains a high degree of professionalism in actions, demeanor and dress. • Meets SLA requirements and ensures client satisfaction in all interactions. #LI-RB1 You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility