IT Security Analyst - Identity & Access Management (IAM)

Work Location: Pune or Chennai Shift: 24x7 Rotation Shifts Position Summary This is a technical role requiring prior experience in Identity and Access Management (IAM), cybersecurity operations, and enterprise security practices. The Security Analyst II is responsible for supporting and troubleshooting identity platforms, monitoring and investigating security events, enforcing security controls, and assisting with operational and compliance activities across the enterprise. The successful candidate will demonstrate strong analytical and troubleshooting skills while working independently and collaboratively within a global cybersecurity team. Key Responsibilities Respond to and resolve IAM incidents and service tickets within defined SLAs while following established operational procedures. Perform administration, troubleshooting, and operational support across IAM platforms including Active Directory, Microsoft Entra ID (Azure AD), Single Sign-On (SSO), Multi-Factor Authentication (MFA), and identity lifecycle management processes. Process and troubleshoot user onboarding, offboarding, provisioning, de-provisioning, and access modification requests across enterprise systems. Support role-based access control (RBAC), least-privilege enforcement, and privileged access management processes. Work closely with IT support teams, application owners, and business stakeholders to investigate and resolve access-related issues. Monitor, triage, and investigate alerts generated by SIEM, EDR, IAM, cloud, and infrastructure security platforms. Correlate events across multiple security tools to establish incident context and identify potential security concerns. Perform analysis using logs, IP addresses, domains, URLs, hashes, user activity, and threat intelligence sources. Investigate security events including suspicious login activity, MFA issues, phishing attempts, unauthorized access attempts, privilege escalation activity, malware alerts, and endpoint security events. Identify false positives and distinguish them from legitimate security incidents. Escalate complex incidents and technical issues to senior engineers and subject matter experts as appropriate. Participate in access reviews, certification campaigns, audits, and compliance evidence collection activities. Assist with implementation and support of IAM security controls and automation initiatives. Contribute to the creation and maintenance of operational runbooks, knowledge articles, and process documentation. Identify recurring issues and recommend process improvements and automation opportunities. Participate in shift handovers and maintain clear operational communication. Mentor junior analysts on operational procedures, troubleshooting techniques, and security best practices. Maintain accurate ticket documentation and timely updates throughout the lifecycle of incidents and service requests. Required Qualifications