Implementation Engineer, Customer Support

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. Bitwarden is committed to delivering the best possible experience for users when accessing and managing their sensitive information. The Customer Success team helps customers and all Bitwarden users meaningfully engage with Bitwarden products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, and customer assessment. Bitwarden is looking for a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction. This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. RESPONSIBILITIES Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services Advising customers on industry best practices for the full stack of Bitwarden Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security Collaborating with Sales, Engineering, and Product associates Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations WHAT YOU BRING TO BITWARDEN Excellent English and grammar Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions) Project planning, including collaborative and individual time management A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all A strong sense of empathy and the ability to advocate for others A passion for helping Bitwarden users