I&P GN - Song – Marketing- Consultant - Process Excellence-PE

I&P - MT - Marketing Process Excellence - Consultant Management Level 9 / Consultant Must Have Skills Marketing Process Redesign, Marketing Operating Model Transformation, AI & Automation Integration, Client Consulting Good to Have Skills Agent Experience (AX) Design, Process Mapping/Mining, MarTech and AdTech Ecosystems, Data Visualization (Tableau/Power BI)   Job Summary Practice: I&P | Global Network - SONG | Areas of Work: Marketing Process Excellence, AI-Enabled Marketing Transformation, Future-State Marketing Process Design, Marketing Operating Model Redesign, Agent Experience (AX) Design, Functional Consulting. As a Consultant, you will help clients reimagine how marketing work gets done across customer acquisition, engagement, loyalty, content, media, CRM, social, search, and measurement through process redesign, digital innovation, data-driven decision-making, and AI-powered ways of working. Operating at the intersection of customer experience, marketing, analytics, technology, and operations, you will lead workstreams, conduct capability and process assessments, define future-state processes and operating models, shape transformation roadmaps, and deliver measurable outcomes that improve growth, customer value, and operational effectiveness.   You Are You are a hands-on marketing transformation leader who can take ownership of a client workstream from diagnostic through future-state design. You combine practical knowledge of how modern marketing functions operate with structured process excellence methods, and you can translate business priorities into clear process, operating model, technology, data, AI, governance, and adoption requirements. You design at the intersection of marketer, AI agent, platform, and process. You apply Agent Experience (AX) Design principles to determine where AI agents can support or automate work, where human judgment is essential, and how roles, controls, escalation, and handoffs should be designed to improve speed, quality, compliance, and business outcomes.   Roles & Responsibilities Use AI tools across research, analysis, design, and deliverable creation, and identify opportunities to embed AI and agentic solutions into redesigned marketing processes. As a Consultant, you will be expected to independently lead workstreams, facilitate client discussions, and convert analysis into implementation-ready recommendations. Your responsibilities include: Marketing Transformation & Benchmarking ●   Assess marketing trends, customer and channel shifts, and peer practices to identify process reinvention opportunities across customer acquisition, engagement, loyalty, campaign planning, content operations, media, CRM/lifecycle marketing, social and influencer marketing, search, marketing operations, and measurement.