I&P GN - I&E - Life Science Commercial Consultant - Process Excellence-PE

Practice: Accenture S&C- GN- Industry & Enterprise Capability: Life Sciences – Commercial (Product Management, CRM, Patient Services, Sales & Marketing) Career Level: Consultant Experience: 3-7 yrs WHAT WE ARE LOOKING FOR: AI Transformation Advisory: AI opportunity identification and qualification across Life Sciences commercial functions; AI-ready process design and solution shaping for CRM, field sales, HCP engagement, patient services & care management, omnichannel & marketing functions; experience running client workshops and capability assessments in Life Sciences context Life Sciences Commercial Domain Expertise (AI fluent): Working knowledge and hands-on experience with implementing AI across one or more Life Sciences commercial sub-functions:CRM & Customer Engagement (field force optimization, intelligent call planning and execution, HCP/HCO master data and alignment, dynamic territory and account planning, closed-loop marketing, regulatory & compliance, key account management) Patient Services (AI-enabled patient onboarding, hub services optimization, streamlined financial assistance (BV, PA, Copay etc.), specialty pharmacy coordination, case management and care coordination, contact center operations, adherence and nurse educator programs) Sales & Marketing (omnichannel orchestration, next-best-action, segmentation and targeting, campaign and content operations, field enablement and launch readiness, incentive compensation, brand and campaign analytics, medical information and inquiry management) Process Excellence + AI (Commercial): Process reinvention and design, embedding AI across process discovery & assessment, business process modelling, process mapping, intelligent automation, value realization, and AI governance    Platform Transformation: Working knowledge across key commercial Life sciences platforms including, Salesforce Life Sciences Cloud, Agentforce, Health Cloud, Data 360 (formerly Data Cloud); Veeva CRM and Vault CRM, Vault Patient CRM and Vault PromoMats; IQVIA OCE; Salesforce Marketing Cloud, Adobe Experience Cloud etc. AI Value Architecture (Commercial): Value discovery and benefit quantification for AI initiatives in commercial contexts including business case development and benefit measurement plans, with understanding of commercial cost drivers, promotional ROI, and compliance risk dimensions